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Complaints

My Debt Solver is a trading style of Creditfix Limited, a subsidiary of the Creditfix Group, and as such abides by its complaints policy. 

We endeavour to ensure our work is of a high standard. 

If at any time you are unhappy with the services we have provided, you should in the first instance contact us either by: 

Email – customer.service@creditfix.co.uk 

Your complaint will be investigated and we normally aim to provide a full response within 30 days of receipt of the complaint. If we require more time to complete our internal investigations we will inform you via email and advise you of the reasons why this has been extended.

The information we need 

To assist us in dealing with your complaint please provide the following: 

The facts of your complaint (in the order of events) including the date and time the problem arose Which member(s) of staff you dealt with. 

Your full name, address, contact details and any customer reference numbers to allow us to locate and review your case file. How we can make things right. 


If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement or If you remain dissatisfied with our final response or if we have been unable to resolve the complaint, then you can contact the insolvency Complaints Gateway by: 

Calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), find out about call charges 

Completing the online complaints form on the Insolvency Service website https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx 

Emailing the Insolvency Service on insolvency.enquiryline@insolvency.gov.uk 

Completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

* A debt write off amount of between 25% and 75% is realistic, however the debt write off amount for each customer differs depending upon their individual financial circumstances and is subject to the approval of their creditors. The example provided of 81% has been achieved by 10% of our customers in the last 12 months.

Address – Avonlea, Demesne, Lucan, Co Dublin
IP Number – 9287
Data Protection – Z2445731
Company number 432293

David Rankin, Lucy Griffin, Katy Walker and Tracy Whittaker are authorised in the UK to act as Insolvency Practitioners by the Insolvency Practitioners Association.

This website (www.mydebtsolver.com) is in no way approved by the Government. However, the product (IVA) which we specialise in and is processed and managed by our Insolvency practitioners is covered under the following legislation: The Insolvency Act of 1986 (amended by the Insolvency Act 2000 and the Enterprise Act 2002) introduced a new procedure whereby a debtor could come to an arrangement with his/her creditors to pay his/her debts in full or in part over time as an alternative to bankruptcy. Our advisors will be able to go through all your debt options including IVA (Individual Voluntary Arrangement) opportunities which are available for people living in England, Wales and Northern Ireland. Help can only be offered following an initial fact-finding process. For full details view our privacy policy. My Debt Solver is a trading style of Creditfix Limited. An Individual Voluntary Arrangement (‘IVA’) is subject to the customer meeting qualifying criteria and gaining creditor acceptance. Initial advice is free and there is no obligation to proceed into an arrangement. Monthly IVA payments include fees and may differ to the example provided, based on the assessment made of your personal circumstances. These fees will be clearly explained to you in writing by your advisor. Debt write off amounts are subject to creditor acceptance and vary by individual.